Tidewater Accommodation – Guest Information & Policies
Thank you for choosing to stay with us at Tidewater. To ensure a smooth and enjoyable experience, please take a moment to review the following important information:

• Booking & Payment: A valid credit card is required at the time of booking. Payment will be processed 14 days prior to arrival, in accordance with our payment policy. This same card must be presented upon check-in. A copy will be held securely by Tidewater Management to cover any potential damages or breakages during your stay.
• Check-In & Online Check-In: Standard check-in is available from 2:00 PM to 7:00 PM. We also offer a convenient online check-in service—please contact us at 021 810 982 and we’ll provide the necessary details, including your room code and instructions.
• Security & Property: Tidewater reserves the right to retain guest property in lieu of unpaid charges. Our grounds and facilities are for the use of registered guests only.
• Room & Bed Usage: Please note that some rooms may contain more beds than your booking covers. If any unused beds are slept in, used for luggage, or otherwise soiled, a $35.00 charge per bed will apply at checkout. A fee of $300.00 per bed will be charged for any excessive soiling.
• Keys & Lockboxes: Lost keys or damage to lockboxes—including the removal of keys from bungee cords—will incur full replacement costs. Invoices for replacements will be provided by Whitianga Locksmiths.
• Cleanliness: Rooms must be left in a tidy condition. Guests are asked to wash all dishes in both private units and shared kitchen areas. An additional cleaning fee may apply if extra cleaning is required.
• Chilly Bins: Please store chilly bins outside your room or on tiled floors (if applicable). They can damage carpets and impact the comfort of future guests.
• Noise & Courtesy: To ensure a peaceful environment for all, we kindly ask guests to observe quiet hours from 10:00 PM. Outdoor lights are on a timer and will turn off at that time.
• Kitchen Use: Please be mindful when cooking—strong odours or leaving the kitchen in poor condition may result in extra cleaning fees added to your booking.

Payment Policy & Check-In Requirements
All payments are required at least 14 days prior to arrival for individual bookings, and balances for group bookings must be settled no later than 45 days before arrival.

Please note that the card used for payment must be presented at check-in, and a copy will be taken for verification purposes.

Payments will be processed using the card provided at the time of booking and will incur a 3% surcharge. If you would prefer to avoid this surcharge, please contact us in advance to arrange payment via bank transfer—we’ll be happy to provide our account details.

For guests using debit cards, please ensure sufficient funds are available. We will do our best to contact you in the event of a failed transaction; however, if we are unable to reach you and the card is declined, your booking may be at risk of cancellation.

Cancellation Policy

Individual Bookings:
Standard Rate: Cancellations are free of charge up to 14 days prior to arrival. After this period, the full amount (including any applicable credit card fees) will be charged to the card provided at the time of booking.

Non-Refundable Rate: This rate requires full payment at the time of booking and, as the name suggests, is strictly non-refundable.

Please note: No refunds will be issued for cancellations made within 14 days of arrival for any stays associated with special events. We strongly recommend guests hold comprehensive travel insurance that covers accommodation in case travel becomes impossible.
In the event of extreme weather where Coromandel Town becomes completely inaccessible from all directions, a credit will be issued, valid for 90 days from the original arrival date.

Group Bookings: (More than two rooms/units/campsites)
A 30% non-refundable deposit is required at the time of booking.
The remaining balance is due 45 days prior to arrival.
Once the balance has been paid, no changes or cancellations will be accepted, and the booking is treated as fully non-refundable.

Please note: The standard 14-day cancellation policy does not apply to group bookings.
In the event of extreme weather where Coromandel Town becomes completely inaccessible from all directions, a credit will be issued, valid for 90 days from the original arrival date.

Special Bookings: (Last Available Unit/Room/Bed/Campsite)
If your reservation is for the last available unit, room, bed, or campsite, standard cancellation terms may not apply. In these cases:
You will be notified at the time of booking.
Full payment (plus a 3% credit card fee) will be charged immediately.
Cancellations are free up to 14 days prior to arrival. After this period, the full amount will be charged, and no refunds will be issued.

Early Departures:
Guests who depart earlier than their scheduled check-out date will still be charged for the full duration of their original booking, including any inclusions.

General Note:
No refunds will be issued for cancellations made within 14 days of arrival due to event cancellations, illness, or weather-related issues. We strongly advise all guests to have comprehensive travel insurance that covers accommodation and travel disruptions.

In cases of extreme weather where Coromandel Town is completely inaccessible in all directions, we will issue a credit valid for 90 days from the original arrival date.